Privacy Policy

We collect the following types of information:

Personal Information

• Name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Order history and preferences
• Account credentials (if you create an account)

Automatically Collected Information

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral source (how you found our website)
• Cookies and similar tracking technologies

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping.
• Communication: To send order confirmations, shipping updates, and respond to your inquiries.
• Customer Service: To provide support and resolve any issues with your orders.
• Marketing: To send promotional emails about new products and special offers (only with your consent, and you can opt out anytime).
• Website Improvement: To analyze usage patterns and improve our website and services.
• Legal Compliance: To comply with legal obligations and protect our rights.

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, including:
  • Payment processors (Stripe) for secure payment processing
  • Shipping carriers for order delivery
  • Email service providers for communications
  • Website hosting and analytics services
• Legal Requirements: If required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of our business.

All third-party service providers are required to keep your information confidential and use it only for the services they provide to us.

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, login sessions).
• Analytics Cookies: Help us understand how visitors use our website so we can improve it.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

We take reasonable measures to protect your personal information:

• All payment information is encrypted and processed securely through Stripe (PCI-DSS compliant).
• We use SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access to personal data is restricted to authorized personnel only.
• We regularly review and update our security practices.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements

Generally, we retain order information for 7 years for tax and accounting purposes, and marketing data until you opt out or request deletion.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails.
• Data Portability: Request your data in a structured, machine-readable format.
• Object: Object to certain processing of your personal information.

To exercise any of these rights, please contact us at info@swiss-snackbox.com

Our servers and service providers may be located in Switzerland and other countries. By using our website, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately and we will delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

We reserve the right to update, modify, or replace this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

Your continued use of our services following any changes constitutes acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

Email: info@swiss-snackbox.com

Contact Form: Visit our contact page