Return & Refund Policy

When a return is approved, refunds will be processed as follows:

• Refunds are processed within 3-5 business days after we receive your return or approve your claim.
• The refund will be credited to your original payment method.
• Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account.
• Original shipping costs are non-refundable unless the return is due to our error (wrong item, damaged goods, etc.).
• Return shipping costs are the customer's responsibility unless the return is due to our error.

If you have any concerns about your order or payment:

• Please contact us first at info@swiss-snackbox.com before initiating a payment dispute with your bank or card issuer.
• We're committed to resolving all issues fairly and promptly, usually within 1-2 business days.
• If you file a chargeback or payment dispute without contacting us first, we may not be able to resolve the issue as quickly or provide a replacement.
• We keep detailed records of all orders and will work with you and payment processors to resolve disputes.

You may cancel or modify your order under the following conditions:

• Before shipment: Orders can be canceled free of charge before they are shipped. Please contact us as soon as possible.
• After shipment: Once an order has shipped, it cannot be canceled. However, you may refuse delivery or return the unopened box according to our return policy above.
• We typically ship orders within 1-2 business days, so please contact us quickly if you need to cancel.

To start a return or request a refund:

1. Email us at info@swiss-snackbox.com with your order number and reason for return.
2. For damaged items, please include photos showing the damage.
3. We'll respond within 24-48 hours with return instructions or a resolution.
4. Once approved, ship the item back to the address we provide (if applicable).

We reserve the right to update, modify, or replace this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

It is your responsibility to review this policy periodically. Your continued use of our services following any changes constitutes acceptance of those changes.

Last updated: October 20, 2025